Refunds & Returns
Last updated 14 September 2026.
Contact theteam@furniturecenter.net with your order number before returning anything. Furniture is bulky, so check dimensions and options before ordering.
Change-of-mind returns
Our store policy accepts returns within 15 days of the original purchase. Keep the item unused in its original packaging and provide your receipt, order confirmation or other proof of purchase from this store. Purchases from other retailers must be returned to that retailer.
If you found a better price, changed your mind, ordered the wrong item, no longer need it or it does not fit, you pay tracked return postage. There is no cancellation fee or packing-and-handling deduction. Ask us for the correct return address before shipping: the Toronto administration office is not a returns depot.
Damaged, incorrect or missing goods
Tell us promptly if your product is damaged, has missing parts, differs from what you ordered or has not arrived. Include your order number and details; we may request photographs to assess the issue. We cover applicable return postage for damaged or incorrectly supplied goods. These store conditions do not limit remedies required by applicable law.
Changing or cancelling an order
Contact us within 12 hours of placing a paid order if you need a change or cancellation. We can cancel before packing and dispatch begins. Once that process has started, we may need to handle the request as a return. No cancellation service fee applies.
Refunds and exchanges
After receiving and checking an eligible return, we aim to process the refund within 24 to 48 hours through the original payment method. Your bank or payment provider may take longer to show it. We can apply a credit for a future purchase if you request it, or discuss an exchange.
Your consumer rights
This voluntary returns policy is additional to rights under applicable provincial, territorial and federal law. Conditions about packaging or deadlines do not exclude rights that cannot lawfully be limited.
Ontario consumer information about returns and warranties